FAQ

Photo & Design

What kind of photo should I upload?
Upload a high-resolution photo that is clear and well-lit. Avoid blurry screenshots or heavily cropped social media images. The better the quality, the more refined your final piece will look.

Will my photo be resized to fit the product?
Yes. Every photo is carefully adjusted to fit your chosen piece properly. We ensure your image is centered, balanced, and professionally placed.

What if my image is too small or low quality?
If your file does not meet quality standards, we may contact you before production to ensure your final piece looks perfect.

Production & Shipping

How long does production take?
Each piece is made to order. Production typically takes 2–5 business days before shipping.

How long does shipping take?
Shipping times and prices may vary by location. You will receive tracking information as soon as your order ships.

Returns & Personalization

Can I return a personalized item?
Because each piece is custom-made, we cannot accept returns unless there is a defect or production issue.

Damages, Defects & Order Concerns
If there is any issue with your order, please contact us within 7 days of delivery and we will resolve it promptly.